Assessor Resource

FNSSUP434
Develop and provide knowledge of aged care to superannuation clients

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to provide assistance to superannuation clients in understanding aged care options and how they work. It involves the provision of general information relating to broad financial and family issues affecting clients.

The unit applies to those who use knowledge of aged care services and options to manage communications with clients or relatives of clients in planning for or requiring the use of aged care services. It does not include the provision of personal financial advice.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and provide information of aged care options to at least three different superannuation clients; at least two of whom must be referred to sources of further information on aged care issues.

In the course of the above, the candidate must:

convey and explain calculations involved in aged care fees and Centrelink and/or Department of Veterans’ Affairs (DVA) entitlements

use effective communication strategies appropriate to client when providing information.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory requirements required to be followed when providing factual information or general aged care advice to superannuation clients

organisational policies and procedures relating to providing information on aged care to clients

structure of aged care system in Australia

process to gain access to aged care services

difference between providing factual information, general advice and personal advice in superannuation

overview of the types of aged care accommodation and services available

estate planning considerations affecting aged care and their impact on retirement planning decisions

process of appointing a power of attorney and when this would be required

importance of non-financial and emotional decisions and their impact on family decision-making relating to aged care

impact on client’s entitlements from Centrelink and/or the Department of Veterans’ Affairs (DVA) of obtaining aged care services

various independent living services available in retirement.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational equipment, technology, software and consumables

financial services product information and aged care information

organisational policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and provide information of aged care options to at least three different superannuation clients; at least two of whom must be referred to sources of further information on aged care issues.

In the course of the above, the candidate must:

convey and explain calculations involved in aged care fees and Centrelink and/or Department of Veterans’ Affairs (DVA) entitlements

use effective communication strategies appropriate to client when providing information.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory requirements required to be followed when providing factual information or general aged care advice to superannuation clients

organisational policies and procedures relating to providing information on aged care to clients

structure of aged care system in Australia

process to gain access to aged care services

difference between providing factual information, general advice and personal advice in superannuation

overview of the types of aged care accommodation and services available

estate planning considerations affecting aged care and their impact on retirement planning decisions

process of appointing a power of attorney and when this would be required

importance of non-financial and emotional decisions and their impact on family decision-making relating to aged care

impact on client’s entitlements from Centrelink and/or the Department of Veterans’ Affairs (DVA) of obtaining aged care services

various independent living services available in retirement.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational equipment, technology, software and consumables

financial services product information and aged care information

organisational policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research scope of market for aged care accommodation services 
Analyse types of aged care accommodation and services available in Australia 
Determine options for independent living services and impact on individual’s expenses 
Review structure of aged care system in Australia and identify processes for gaining access to aged care services 
Communicate with client regarding aged care according to professional protocols, regulatory requirements, and organisational policies and procedures 
Explain to client the user pays principles underlying aged care fees based on an individual’s assets and income 
Identify relevant categories of fees and how they are calculated 
Communicate options available to client in paying aged care fees and considerations involved in the decision 
Describe how the former home decision affects aged care fees 
Outline process to access government care subsidies 
Describe opportunities to manage cash flow and reduce fees 
Refer client to sources of specialist information or advice to address specific personal needs 
Explain Centrelink or Department of Veterans’ Affairs (DVA) assessment of aged care fees and the impact on a client’s Centrelink and DVA entitlements 
Explain process of moving to aged care accommodation and the impacts on a client’s Centrelink or DVA pension 
Describe the effect of moving into aged care on superannuation assets 
Outline treatment of superannuation and income streams in the means testing arrangements 
Describe financial and emotional decisions that need to be made in relation to the former home and the impact this may have on Centrelink or DVA pension entitlements 
Explain to client estate planning considerations affecting aged care decisions and funding the fees 

Forms

Assessment Cover Sheet

FNSSUP434 - Develop and provide knowledge of aged care to superannuation clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP434 - Develop and provide knowledge of aged care to superannuation clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: